Refund & Replacement Policy

Last updated: 4 October 2026

What this policy covers

This policy covers exam vouchers bought through this website. Because a voucher is a digital entitlement activated on your account, the rules below are more specific than for a physical product.

Full refund or free replacement

We give you a full refund, or a replacement voucher — your choice — if:

• The voucher is invalid, or does not appear on your VirtualTester account.
• The voucher issued is for a different exam than the one you ordered.
• We fail to activate your voucher within two business days of your payment being confirmed.
• You paid but we cannot supply the voucher for any reason.

Cancelling before activation

If you change your mind and tell us before we have activated the voucher, we refund you in full. Once the voucher is on your account it has been delivered and this no longer applies.

What is not covered

• An unsuccessful exam result. A voucher pays for the attempt, not for a pass.
• A voucher left unused until its 3-month validity period expires.
• A voucher already used for an exam attempt.
• Being unable to sit the exam for reasons on your side, such as not meeting the prerequisites or not having the required software.
• Difficulty with the VirtualTester platform or the exam content itself, which is operated by Dassault Systèmes. We will still help you raise it with them.

If you gave us the wrong account details

Tell us as soon as you notice. If the voucher has not been used yet we will move it to the correct account at no charge. If it has been used on the wrong account we cannot reverse it.

How to request a refund or replacement

Email us with the following, and we will reply within one business day:

• Your order reference, for example CSWA-1663.
• The exam the voucher was for.
• A short description of the problem, with a screenshot where possible.
• For a refund, confirmation of the PayPal address or bank account the payment came from.

How refunds are paid

Refunds go back the way the payment came in: to the original PayPal account, or to the bank account the transfer was sent from. We do not refund to a different account than the one that paid.

PayPal refunds usually appear within 3 to 5 business days. Bank transfers in Vietnam usually appear within 1 to 2 business days. Timing after we send the refund is up to PayPal or the banks.

Your statutory rights

This policy is in addition to, and does not replace, any rights you have under the consumer protection law that applies to you.

Contact us

For any question about this policy, or about an order, write to us and we will reply in Vietnamese or English.

• Trading name: SSPACE Training Center
• Legal entity: CÔNG TY TNHH DỊCH VỤ VÀ GIẢI PHÁP SSPACE
• Business registration / tax code: 0315757650
• Address: 87/99 Nguyễn Sỹ Sách, P. Tân Sơn, TP. Hồ Chí Minh, Việt Nam
• Phone: 0766667247
• Email: sspacetrainingcenter@gmail.com
• SOLIDWORKS Academic Certification Provider ID: C-XEK3D60YV0